FAQ
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Where do you ship?
We currently ship in Kulai and Johor Bahru.
For shipping outside of these areas, please reach out to our support through our helpdesk.
How long does it take to ship my order?
|
Order placed time |
Estimated delivery time |
|
8 a.m. - 5 p.m. |
Within 8 Hours |
|
5 p.m. - 8 a.m. |
Before 11 a.m. of next operating hours |
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Touch and Go Ewallet, Boost Ewallet and FPX.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: MYR.
If your credit or debit card use another currency, then you will be charged in USD, SGD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Where do you ship?
We currently ship in the Kulai and Johor Bahru Malaysia.
For shipping outside of these areas, please reach out to our support through our helpdesk.
How long does it take to ship my order?
Once you've placed your order, it usually takes 8 hours to process it for delivery.
Order placed time | Estimated delivery time |
8 a.m. - 5 p.m. | Within 8 Hours |
5 p.m. - 8 a.m. | Before 11 a.m. of next operating hours |
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the areas and delivery method you choose.
You may also have to go to your nearest branch to collect your package in case it cannot be delivered to you.
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must not be food.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
How do I earn Hosey Community Points?
1. Earned from completed orders
a. You will earn a Certain Number of Hosey Community Points for every RM1 spent on qualifying purchases based on your rank.
2. Earned from birthday rewards.
3. Earned from invitation to friends.
4. Earned from lucky draw event.
How do I use my Hosey Community Points?
1. Spend these points just like cash on your next purchase.
a. 200 Points equal to RM 1.
2. Exchange points for an attractive gift
Do the accumulated Hosey Community Points expire?
Hosey Community Points have no expiration date. The accumulated points having not been redeemed for discount in the previous year will automatically be carried forward. However, the points may be forfeited right after the membership expired.
How do I get Hosey Community Credits?
1. Top Up
2. Cash Rebate on purchases
3. Refund & cancellation
How do I spend Hosey Community Credits?
1. Spent on purchases
a. 1 Hosey community credit equal to RM1
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.
Any of your friend who decides to place their first order using your referral link will get enjoy a MYR20 discount. In return you will be credited to MYR20 too for helping us spread the word.
For more information, please refer to our referral program terms & conditions.
Do you have physical stores?
Yes, We currently do have physical stores under our brand name.
The full list of stores that resell our products can be found on our stores locator map.
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
